Satisfying our customers is our number one priority. The information provided by you in this questionnaire will help us to ensure that our staff and all our dealership locations are providing top quality service and value.
Customer Feedback Form
*Your name:
Company/Organisation:
*Contact number:
Email Address:
*When you purchased/financed your car recently with Southgate Fleet Management recently, how satisfied were you with the following?
(Please rate each question out of ten)
(10 being the highest, 1 being the lowest)
Southgate's Services
1
2
3
4
5
6
7
8
9
10
Quotation process
Professionalism of the staff
Courtesy and friendliness of the staff
Time taken for the quotation process
Assistance to queries
Satisfaction with the finance process (if applicable)
Overall experience of Southgate's services
Delivering Dealer Service
Presentation of the vehicle
Delivery at time expected
Overall experience of dealer's services
Please provide any additional comments about Southgate Fleet Management and/or the delivering dealer:
How did you hear about Southgate?
Yellow Pages
Conference
Other - Specify
Referred
Ministry Blue
Net Search
Church Resources
Why did you choose Southgate?
Referred
Trust
Service
Price
Convenience
All of the Above
Are you a first time Southgate customer?
Yes
No
Will you come back to Southgate in the future?
Yes
Yes
Would you recommend a friend/associate to Southgate?
Yes
No
Please provide any additional comments that may help us improve our service to you:
Southgate Fleet Management - Minimising Whole of Life Cost
Client Services: 1300 132 725 | Ph: (03) 9686 8277 | Fax: (03) 9686 8377
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